Travel InsuranceTravel insurance is optional but is highly recommended particularly in these days of travel delays. Information provided here is not to be considered authoritative. Only Access America can provide definitive answers regarding coverages. If you have any questions regarding coverages, please call Access America at (800) 284-8300 and ask for the Claims Department. Benefits:
*Trip Cancellation and Trip Interruption cover financial default of the supplier only if the policy is purchased within 14 days from the date of the first deposit, financial default occurs more than 7 days after the effective date of the policy, and if the supplier is currently listed on Access America's list of covered suppliers. Rates Per Person (Including Access America's $5 non-refundable processing fee)
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Navigator Comprehensive Policy (informational copy) BCS INSURANCE COMPANY AGREES with the Policyholder (Herein Called You or Your) as named on the application attached, in consideration of the payment of the premium and subject to the limits of liability, exclusions, conditions and other terms of this Policy TO PAY the benefits described herein. This is a legal contract between You and the Company. IMPORTANT NOTICE You will receive a Letter of Confirmation along with a copy of the Policy. Please check to make sure it is correct for the coverage you purchase. You should write to Access America at 6600 West Broad Street, Richmond, VA 23230 or call (800) 284-8300 within 10 days of Your receipt of the Policy if any information is incorrect. THIS IS A LIMITED POLICY. PLEASE READ IT CAREFULLY. INDIVIDUAL TRAVEL POLICY THIS POLICY IS NONRENEWABLE AND PROVIDES TRAVEL ACCIDENT & SICKNESS, TRAVEL DELAY, TRIP INCONVENIENCE, VACATION DELAY, MISSED CRUISE CONNECTION, BAGGAGE, BAGGAGE DELAY, FLIGHT INSURANCE, COLLISION DAMAGE WAIVER AND TRIP CANCELLATION/TRIP INTERRUPTION INSURANCE. New York Residents Please Note: Please refer to Your Letter of Confirmation for Your coverage level information Form #50.221A(NY Certificate) D-41 TABLE OF CONTENTS
PART I. Definitions PART I. DEFINITIONS “Accident” means an unexpected, unintended, unforeseeable event causing Injury or property damage. “Active Military Duty” means serving in the United States Armed Forces on a full-time basis, not including the United States Armed Forces Reserves. “Actual Cash Value” means the amount an item is determined to be worth based on its market value, age and condition at the time of loss. “Alcoholism Treatment Facility” means a facility which is primarily engaged in providing detoxification and rehabilitation treatment for alcoholism. “Common Carrier” means any vehicle operated by a Common Carrier licensed to carry passengers for hire on land or water (excluding rental vehicles). “Coverage Period” means the time during which benefits are payable under this Policy, beginning on the effective date and ending on the termination date. The Coverage Period is extended to provide Emergency Medical Care coverage for any Covered Services rendered for Injury or illness which is first treated during the Coverage Period. The extension is for 52 weeks from the date of first treatment. This extension does not apply to Emergency Dental Care. “Covered Service” means a service or supply specified in this Policy for which benefits will be provided. “Deductible” means a specified dollar amount that You must incur before We will assume any liability for all or part of the remaining Covered Services. “Dentist” means a licensed Dentist. “Due Diligence” means the performance of all vigilant activity, attentiveness, and care that would be taken by a reasonable and prudent person in the same or similar circumstances in order to guard and protect against, avoid or diminish any loss, theft or damage. “Emergency Dental Care” means the services or supplies provided by a Dentist, Hospital or other provider which are medically and immediately necessary to treat dental problems resulting from Injury, infection, breakage to tooth surface or loss of filling. “Emergency Medical Care” means the services or supplies provided by a Physician, Hospital or other provider which are medically and immediately necessary to treat any illness or other covered condition which is acute (onset is sudden and unexpected), considered life threatening, and one which, if left untreated, could deteriorate resulting in serious and irreparable harm, even death. “Family Coverage” is the insurance plan under which You and Your Traveling Family Members are covered if You have selected this on Your application. “Family Member” means Your spouse; parent; child(ren), including children who are, or are in the process of becoming, adopted; sibling; grandparent or grandchild(ren); step-parent; step-child; or step-sibling; in-laws (parent, son, daughter, brother or sister); aunt; uncle; niece; nephew; legal guardian; ward; or business partner; whether or not they travel with You. “Felonious Assault” is an act of violence against You or a Traveling Companion requiring medical treatment in a Hospital. “Hospital”
means a provider that is a short-term, acute, general Hospital
which:
“Individual Coverage” is the insurance plan under which only You are covered if You have selected this on Your application. “Injury” means bodily Injury caused by an Accident, directly and independently of all other causes and sustained on or after the effective date of this coverage and before the termination date. Benefits for Injury will not be paid for any loss caused by sickness or other bodily diseases or infirmity. “Inpatient” means a person who is treated as a registered bed patient in a Hospital or other facility and for whom a room and board charge is made. “Medically
Necessary” or “Medical Necessity” means the services or
supplies provided by a Hospital, Physician or other provider that are required
to identify or treat Your illness or Injury and which, as determined by Us are:
“Mental or Nervous Health Disorders” means an emotional or mental disorder which, according to generally accepted medical professional standards, is susceptible to treatment. “Normal Pregnancy or Childbirth” means a pregnancy or Childbirth which is free of any complications or problems if such are indicated and supported by a Physician’s statement. “Outpatient” means someone who receives services or supplies while not an Inpatient. “Other Licensed Providers” means any person or entity other than a Hospital or Physician which is licensed, where required, to render medical or dental services. “Physician” means a person who is licensed and legally entitled to practice medicine in the applicable field for which services are delivered. “Pre-existing
Conditions” means:
“Reasonable and Customary Charge” means a charge in an amount consistently made by other vendors/providers for a given service in the same geographic area and which reflects the complexity of the service taking into account availability of experienced personnel, availability of services or parts, and with respect to Collision Damage Insurance, reflects the effort of the vendor/provider to repair the damaged vehicle (as measured by the ratio of total repair time to total time the vehicle is in the vendor/provider’s possession). “Rental
Car” means a land motor vehicle with four or more wheels, which
is designed for use mainly on public roads and which You have rented for the
period of time shown on the Rental Car Agreement. It does not include:
“Rental Car Agreement” means the entire contract You receive when renting a car from a rental car agency which describes in full all of the terms and conditions of the rental, as well as the responsibilities of all parties under the Rental Car Agreement. “Scheduled Departure Date” means the date You selected to begin travel as shown on Your application and for which paid travel arrangements have been made. “Terrorist Incident” means a terrorist act committed by an organized terrorist group (recognized as such by the U. S. State Department) that results in property damage, Injury or loss of life. The incident must take place in a foreign city in which You are scheduled to arrive within 10 days following the incident. “Traveling Companion” is a person traveling with You who must be listed on Your application or who shares the same accommodations as You. “Traveling Companion’s Family Member” is a Family Member of a Traveling Companion, as defined. “Traveling Family Member” is Your spouse, and any of Your unmarried children under age 18, including stepchildren, legally adopted children or grandparents and grandchildren when traveling together without a parent. Any unmarried dependent child, regardless of age, who is incapable of self-sustaining employment by reason of mental illness, developmental disability, mental retardation or physical handicap and who became so incapable prior to age 18 shall, be eligible for coverage. PART II. EFFECTIVE DATE Insurance shall be effective at 12:01 A.M. on the date the scheduled trip begins. Trip Cancellation coverage, if purchased, begins the day after Your application is postmarked, Your telephone order is placed, or Your faxed order is received, and Your application is accepted. In no event will coverage be effective if all premiums due have not been received prior to the Scheduled Departure Date or prior to the trip cancellation date if You cancel Your trip or it is canceled for any reason. PART III. TERMINATION DATE Coverage ends at midnight on the date of return selected, or upon return to Your city of residence or when the trip is canceled, whichever is earliest. If return is delayed for any covered reason, coverage is extended until You are able to return to Your city of residence. The day You depart and the day You return are counted and included as separate days when determining duration of coverage. PART IV. FAMILY COVERAGE If Family Coverage is purchased, as reflected on Your application, the Family Members eligible for coverage under this Policy are those defined as Traveling Family Members. PART V. DESCRIPTION OF COVERAGE The following insurance benefits are designed to protect You against situations or losses which result from sudden and unexpected conditions or events. The benefits do not cover conditions or events which, on the date of purchase, are either known to You or are likely to occur.
A. Emergency Medical and Dental Care Expense: A maximum benefit of up to the amount listed in your Letter of Confirmation is provided for covered Emergency Medical or Dental expenses incurred as a result of accidental Injury or illness occurring during the Coverage Period. Coverage is subject to the Deductible amount shown in your Letter of Confirmation. Covered expenses are those incurred for healthcare services or supplies provided by licensed Physicians, Dentists, Hospitals, and Other Licensed Providers, which are Medically Necessary for:
Benefits can be assigned at the Company’s discretion up to the maximum amount and may be coordinated with any other secondary coverage applicable to You. Please read Part VI for what is not covered under this Policy. B. Trip Cancellation/Trip Interruption, Travel Delay, Missed Cruise Connection, Baggage Insurance, Baggage Delay, Trip Inconvenience, Vacation Delay Coverage, Collision Damage Insurance, Accidental Death and Dismemberment, Flight Insurance and Lost Ticket Coverage B. 1. Trip Cancellation/Trip Interruption Trip Cancellation coverage provides
benefits for covered expenses You incur for trips canceled up to the time of
Your Scheduled Departure Date. Trip Interruption coverage provides benefits
for expenses You incur for trips canceled after Your departure. A maximum benefit
of up to the amount indicated on Your Letter of Confirmation is provided to
cover certain expenses listed below which are associated with cancellation or
interruption of Your trip due to:
Coverage
is for:
The benefits provided under (d) and (e) above will not exceed the cost of economy airfare by the most direct route on the next available carrier, less any refunds paid. Benefits will not be paid under this Policy for any costs for which You have received full or partial reimbursement from another party. When a Physician advises You to cancel Your trip, You must notify the appropriate travel supplier(s) of Your cancellation within 72 hours, unless the condition prevents it, and then as soon as possible. Please read Part VI for what is not covered under this Policy. B.
2. Travel Delay: Benefits are limited to $100 per day per policy up to the amount
shown on Your Letter of Confirmation on a one-time basis for reasonable, additional
accommodations and traveling expenses incurred if Your travel arrangements are
delayed for twelve (12) hours or more due to:
B. 3. Missed Cruise Connection: Benefits are limited to $100 per day per policy up to the amount shown on Your Letter of Confirmation on a one-time basis for reasonable, additional accommodations and traveling expenses incurred if You miss a cruise connection due to the cancellation or delay of a regularly scheduled airline flight due to bad weather. Coverage is secondary to any coverage provided by a Common Carrier. Please read Part VI for what is not covered under this Policy. B.
4. Baggage Insurance: Benefits will be paid as shown on Your Letter of Confirmation
on a one-time basis for lost, damaged, or stolen baggage, provided You have
exercised Due Diligence at all times; have notified appropriate local authorities
within twenty-four (24) hours after the loss, damage or theft occurs, informing
them of the value and description of the property; and have filed Written Proof
of Loss with Us within thirty (30) days of Your return home, attaching copies
of airline, cruise line or Common Carrier claim forms, police reports, available
receipts for items lost or other appropriate documentation as may be required.
Coverage is secondary to any coverage provided by an airline, cruise line or
Common Carrier. The program will pay the lesser of:
B. 5. Baggage Delay Insurance: Benefits will be paid as shown on Your Letter of Confirmation on a one-time basis if Your baggage is delayed or misdirected for 24 or more hours for the reasonable, additional purchase of essential items. Verification of the delay by the Common Carrier and receipts for the emergency purchases must be provided. Please read Part VI for what is not covered under this Policy. B.
6. Trip Inconvenience: Benefits will be paid on a one-time $100 per policy
basis if any one of the following events occur during the Coverage Period:
B.
7. Vacation Delay: Benefits are limited to $100 per day per policy up to
the amount shown on Your Letter of Confirmation on a one-time basis for reasonable,
additional accommodations and traveling expenses incurred if Your travel arrangements
are delayed for six (6) hours or more due to:
C. Collision Damage Insurance: Coverage is provided for up to $25,000 for:
D. Accidental Death and Dismemberment: This coverage will pay the following percentage of Your Travel Accident benefit shown on your Letter of Confirmation if You are injured in an Accident which occurs during covered travel and You suffer one of the losses shown on Your application within 365 days of the Accident. Loss of Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% Loss of Both Hands or Both Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% Loss of Entire Sight of Both Eyes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100% Loss of One Hand and One Foot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100% Loss of One Hand and Entire Sight of One Eye . . . . . . . . . . . . . . . . . . . . 100% Loss of One Foot and Entire Sight of One Eye . . . . . . . . . . . . . . . . . . . . .100% Loss of One Hand or One Foot . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . 50% Loss of Entire Sight of One Eye . . . . . . . . . . . . . . . . . . . . . . . . . . . ... . . . 50% If You suffer more than one loss from an Accident, benefits will be paid for only one loss, that being the greatest amount. “Loss” as above used with reference to hand or foot means the actual, complete and permanent severance through or above the wrist or ankle joint, and as used with reference to eye means irrecoverable loss of entire sight thereof. If You are not found within one year after the disappearance, forced landing, stranding, sinking or wrecking of a conveyance in which You are riding at the time an Accident occurred, Accidental Death benefits will be payable. Please read Part VI for what is not covered under this Policy. E. Flight Insurance (Optional): Coverage is effective for the flights for which this program was purchased. Coverage applies: While you are riding, boarding or alighting as a ticketed passenger on a certified passenger aircraft provided by a regularly scheduled airline on any regularly scheduled trip or charter. If a loss occurs within 180 days of a covered Accident, the program will pay the full amount (as listed on Your Letter of Confirmation), in lump sum, for loss of life or loss of both hands or both feet, or loss of both eyes. One-half of the full amount will be payable for loss of one hand or one foot or one eye. Loss of hand or foot means actual complete and permanent severance through or above the wrist or ankle joint; and with respect to the eye, means irrecoverable loss of entire sight. Benefits will be payable for only one loss, that being the greatest amount. The aggregate limit of benefits for any one air travel Accident is $10,000,000. Loss of life benefits are payable to the first of the following: spouse, children, parents, estate. All other benefits will be payable to You. Please read Part VI for what is not covered under the Policy. F. Lost Ticket Coverage: The Company will reimburse the insured up to the maximum amount shown on Your Letter of Confirmation for penalties charged by an airline for a reissued ticket, if the insured’s airline ticket is lost or stolen while on a covered trip. Please read Part VI for what is not covered under the Policy. PART VI. EXCLUSIONS GENERAL
PROGRAM EXCLUSIONS: Coverage will not be provided under
this Policy for any loss, Injury or illness due to:
A.
Emergency Medical and Dental Expense: In addition to the General Program
Exclusions, no benefits will be provided for services, supplies or charges:
B. Trip Cancellation/Trip Interruption, Travel Delay, Missed Cruise Connection, Baggage Insurance, Baggage Delay, Trip Inconvenience, Vacation Delay Coverage, Collision Damage Insurance, Accidental Death and Dismemberment, Flight Insurance and Lost Ticket Coverage B.
1. Trip Cancellation/Trip Interruption: In addition to the General Program
Exclusions, no coverage will be provided for losses due to
B. 2. Travel Delay: In addition to the General Program Exclusions, no coverage will be provided for losses resulting from delays of less than twelve (12) hours duration, pre-paid expenses, nor will coverage be provided for any reasons other than those stated herein. B. 3. Missed Cruise Connection: In addition to the General Program Exclusions, no coverage will be provided for losses resulting from delays of less than three (3) hours duration or because You canceled the trip even though You were able to make the cruise connection. B.
4. Baggage Insurance: In addition to the General Program Exclusions, no coverage
will be provided for defective materials or workmanship, ordinary wear and tear
and normal deterioration. Benefits will not be paid for the following property:
B. 5. Baggage Delay: No coverage will be provided for losses due to any General Program Exclusion nor will coverage be provided for any reasons other than those stated herein. B. 6. Trip Inconvenience: No coverage will be provided for losses due to any General Program Exclusion nor will coverage be provided for any reasons other than those stated herein. B. 7. Vacation Delay: In addition to the General Program Exclusions, no coverage will be provided for losses resulting from delays of less than six (6) hours duration, pre-paid expenses, nor will coverage be provided for any reasons other than those stated herein. C.
Collision Damage Insurance: In addition to the General Program
Exclusions, no coverage will be provided for:
D.
Accidental Death and Dismemberment Insurance: In addition to the General Program
Exclusions, no coverage will be provided for loss caused by or resulting from:
E.
Flight Insurance (Optional): In addition to the General Program Exclusions,
no coverage will be provided for losses resulting from:
F. Lost Ticket Coverage: In addition to the General Program Exclusions, no coverage will be provided for penalties charged for changes to travel itineraries or changes in ticket grades (upgrades, etc.). PART VII. CLAIM PROVISIONS Notification of and Payment of Claims: If any covered loss occurs, official notice must be provided to Us within 45 days of the loss, or as soon after that as is reasonably possible. This notice should state Your name. Notice given by or on behalf of You to the Company or to any authorized agent of the company, with information sufficient to identify You shall be deemed notice to the Company. Claim Forms: Upon receipt of a notice of claim, We will furnish to You such forms as are usually furnished for filing proof of loss. If such forms are not furnished within 15 days after the giving of such notice, You shall be deemed to have complied with the requirements of this Policy as to proof of loss upon submitting, within the time fixed in the Policy for filing proof of loss, written proof covering the occurrence, the character and the extent of the loss for which the claim is made. Proof of Loss: Written Proof of Loss including any required information necessary to support a claim must be furnished to the Company at its said location within 90 days after the date of such loss. Failure to file such proof within the time required shall not invalidate nor reduce any claim if it was not reasonably possible to give proof within such time, provided such proof is furnished as soon as reasonably possible. With respect to Baggage Insurance, action for the recovery of any baggage claim at law or equity must be started within 30 days of Your return home and fully substantiated within 12 months after Your discovery of the loss; provided, however, that if the laws of Your state invalidate this limitation, then any such claims shall be void unless such action starts within the shortest limit of time permitted by the laws of Your state. Time of Payment of Claims: Benefits payable under this Policy for any loss will be paid immediately upon receipt of due written proof of such loss. Payment of Claims: All benefits payable will be paid to the covered person or, in the case of death, to the beneficiary as stated herein. Beneficiary: Your beneficiary or beneficiaries shall be as designated in writing by You at the time of Your application for this Policy. If no designation has been made, then Your estate will be the beneficiary. Legal Actions: No action at law or in equity shall be brought to recover on this Policy prior to the expiration of sixty days after written proof of loss has been furnished in accordance with the requirements of this Policy. No such action shall be brought after the expiration of three years after the time written proof of loss is required to be furnished. Release of Information: You agree that any person or entity having information relating to any loss for which benefits are claimed under this Policy may furnish to Us upon Our request, any information (including copies of records) relating to the loss. We may furnish similar information to others providing similar benefits. Company’s Right to Recover from Others: If payments are made to You for any loss which is also payable under the Collision Damage Insurance coverage provided by this Policy, the Company is entitled to recover what was paid from other parties or persons. Any party or person to or for whom the Company makes payment must transfer to the Company his or her rights of recovery against any other party or person. This party or person must do everything necessary to secure these rights and must do nothing that would jeopardize them. PART VIII. STANDARD POLICY PROVISIONS Entire Contract; Changes: This Policy, including any endorsements and attached papers, constitutes the entire contract of insurance. No change in this Policy shall be valid until approved by an executive officer of the Company and unless such approval is endorsed and attached hereto. No agent has authority to change this Policy or to waive any of its provisions. Time Limit on Certain Defenses: After two (2) years from the date of issue of this Policy no misstatements, except fraudulent misstatement, made by You in the application for this Policy shall be used to void the Policy or to deny a claim for loss incurred commencing after the expiration of such two (2) year period. Assignment: The insurance provided hereunder is not assignable, but benefits may be assigned. Conformity with State Statutes: Any provision of this Policy which, on its effective date, is in conflict with the statutes of the state in which this Policy was delivered or issued for delivery is hereby amended to conform to the minimum requirements of such statutes. Other Insurance With Us: If You have insurance with this Company at any one time for the same or similar coverage, Our responsibility will be for only one Policy and We will return any premiums paid for any other coverages or Policies. Concealment or Misrepresentation: This entire Policy will be void if, before or after a loss, You have concealed or misrepresented any material fact or circumstances relating to this Policy. Cancellation: You may cancel this Policy by sending Us advance written notice stating the date You want it to be canceled. We may cancel this Policy by mailing written notice to You at least 30 days (10 days if Your contract has been in effect for less than 60 days) before the effective date of the cancellation. We will mail the notice to You at the address shown on Your application. Notice sent by Registered or Certified Mail, Return Receipt Requested to You at that address will be considered sufficient notice. Delivery of the notice will be considered the same as mailing. When You cancel, We will retain as much of the premium as would have been charged for the shorter period which the Policy remains in force. We will return the rest of the premium to You. When We cancel, We will return premium pro rata within 15 days of notice of cancellation; if an investigation is necessary, return will be made as soon as practicable. Extension: If the insured property is under check of a Common Carrier and delivery is delayed, this Policy will continue until such property is delivered to You. No Benefit to Bailee: This Policy shall in no way inure directly or indirectly to the benefit of any carrier or other bailee. PART IX. SCHEDULE OF BENEFITS
New York Residents Please Note: Please refer to Your Letter of Confirmation for Your coverage level information Form #50.221A(NY Certificate) DESCRIPTION OF TRAVEL ASSISTANCE SERVICES Our goal is to provide immediate help for common travel problems almost everywhere in the world. However, despite our best efforts, situations arise which are beyond our control and under these circumstances we can only promise to make every reasonable effort to help you to resolve your problems. The hotline center staff will do their best to refer you to appropriate medical and legal providers. However, we cannot be held responsible for the quality or results of any medical or legal services provided by these independent practitioners. If
you are in trouble and need help:
Note: In some countries it may not be possible to call collect. If you must phone the hotline directly, give your location and phone number to the hotline coordinator who will call you back. Medical Assistance: If you have medical problems and are unable to find local care, we will refer you to a local physician, dentist, hospital, medical facility or other appropriate resource, when available. Medical Consultation and Monitoring: If you are hospitalized, the hotline center medical staff will maintain contact with you and your local physician to get information on the care you are receiving and to determine the need for further assistance. We will also contact your personal physician and family at home, if necessary. On-Site Hospital Payments: We will guarantee payments up to the amount provided in medical expense coverage (see Emergency Medical and Dental Benefits) for covered medical conditions, if needed, to secure your medically-necessary admission to a hospital. Emergency
Medical Transportation: All medical transportation services must be authorized
in advance and organized by the Access America Hotline Center. In the event
that the medical transportation services are not authorized in advance and organized
by the Access America Hotline Center, we will only pay up to $5,000 unless stated
otherwise in your Letter of Confirmation. We
will arrange and pay for medical transportation services (specified below) required
by you as a result of an injury or illness which occurs during the coverage
period and requires medical evacuation and/or repatriation. A medical evacuation
is defined as you being transported to the nearest appropriate medical facility
as a result of our consulting physician and the local attending physician’s
determination that adequate treatment is not available locally. A medical
repatriation takes place once you have received medical care and the local
attending physician and our consulting physician determine you are able to return
home. All medical transportation services are provided only if they are determined
to be medically necessary by the hotline center medical staff in consultation
with the local attending physicians. We will arrange and pay, up to the amount
indicated in your Letter of Confirmation, unless otherwise specified below,
for the following services and expenses:
Travel Document and Ticket Replacement Assistance: The programs provide you with information to assist in obtaining replacements of lost passports or other important travel documents. We also help you to replace lost airline and other travel tickets and will assist you in obtaining money for this purpose. These funds will come from your family or friends. If possible, we will make all the necessary arrangements for you, including helping you to return home if your trip is interrupted. Legal Assistance: If you have legal problems, our hotline center staff will help you find a local legal advisor. If you require the posting of bail or immediate payment of legal fees, we will help arrange a cash transfer from your family or friends. Emergency Cash Transfer: If your cash or traveler’s checks are lost or stolen, or if you need funds for the immediate payment of unanticipated expenses, we will help arrange to have emergency cash (in currency, traveler’s checks or any other form acceptable to us) transmitted to you in a timely fashion. These funds will come from your family or friends. Our hotline center staff will make all the necessary arrangements for you. Emergency Message Service: In the event of an emergency, call the hotline center, identify yourself by your identification or confirmation number, and give the hotline coordinator your message. We will make at least 3 attempts in 24 hours to reach your requested party, and we will provide you with an update on the disposition of our attempts to deliver the message. (We are not responsible for delivery of a message if the recipient cannot be reached.) This service can be used for trips anywhere in the world. Flight Information: If you are faced with a canceled or missed flight, our hotline center staff will help you get information about scheduled departure and arrival times for alternate, direct flights. However, we do not book reservations or pay for tickets. This service can be used on trips within the U.S., Canada, the Caribbean and Mexico only. HOW TO FILE A CLAIM Please contact Us at 1-800-334-7525 to obtain a claim form. All benefits will be paid in United States dollars. Benefits will be paid immediately following receipt of satisfactory proof of loss as described below. We will need certain information from You in the event You need to file a claim. This documentation will include, but is not limited to, the following:
Lot #NYA02 HE D-41 ©2002 World Access Service Corp. (11/02) |